Our answers, your confidence

FAQ's

We provide extended / satellite IT Team for you. It includes the whole team, from CTO-like level to junior staff. 

Our service focuses on software development, server administration, and business process analysis in its context to IT system.

By ‘outsourcing’ your IT-related work to us, you avoid :

  • Time-consuming process of building IT Team
  • High investment maintaining the team on your own
  • Trial and error in IT system implementation

And you gain : 

  • Flatter learning curve and faster deliverables
  • The system you want, not the overhead you don’t need
  • Firm and right steps enriched by our decade(s) of experience

Actually, many of our clients have their own IT Department. In fact, we help them build their IT Teams, from technical assessment, personnel equipping, and team building. 

As you are aware, an additional department brings additional matters for your company, such as cost, investment, or benefit. Most of the time, IT Department does not directly contribute to increase in company revenue but it is, un/fortunately, its nature to have high spending. 

Output and KPIs of the IT Department are sometimes hardly justified by the high investment it requires. In other words, from management point of view, it spends more than it gains. Although it varies across industries, but generally that would be the case.

If you are an IT company, IT Team could bring a lot of benefits. You can always tell us about it.

But, if you are not an IT company, your IT Team could contribute to in-house system development, hardware sizing and procurement, ad hoc troubleshoot request, user training, data analysis, and maybe product development, business process efficiency, system modernisation, etc.

Experience and investment. 

We are confident in our service because we have gained trust by more clients over many years. Our ‘dictionary’ of problem solving has been refining year by year. Thanks to broad range of challenges thrown at us for our clients’ benefit, we could serve them well. And soon, we could serve you well too.

As you know, extending or completely outsourcing your IT works to us would cost you less. You could save considerable amount of time, energy, and resources because we are ready. We have resources to kick-off your project, we absorb risk and overhead cost of your IT Project and IT Team, and we deliver the best for you from years of experience.

We have compiled case studies for you. These are real cases which have made us where we are today. We are ready to share them for your benefit. Each one is a beautiful fabric sheet of our client’s success woven from million threads of trust that are materialized into our confidence. Please click below and have a look

Our client stories

We have software solutions that are ready-made. You could use those out of the box. Given the same industry, circumstances, and regulation, we could implement it right away for your business.

Click here for more information about our ready-made solution

Apart from that, we mainly offer our IT Service in highly customizable dynamic environment for your benefit. We understand that businesses face different challenges, whether or not they are in the same scale, industry, or region. Therefore, as important as our choice in advancement of technology, our approach is always derived from basic question to our self : “How can we solve your problem? If the answer is to use tech, then, what tech is suitable (yes, you are right! not the ‘most advance’, but ‘suitable’) for you and that is modern enough to support your business in the next 10-20 years?”

Because your business needs acceleration.

You want your system to work tomorrow, as fast as possible. Even so, it should have worked yesterday and have been making your business far more efficient. In such competitive world, speed is number one. There is definitely no time to wait for your IT Team to recruit more headcount, going through all the interview process, trial and error with new technology, do configuration on servers, etc.

Your best choice is to extend your IT Team. It would give you the capacity you need in no time, skillsets you need to get it done, and efficiency you always want. Moreover, be worry-free because you will not be burdened by risk of overhead cost when your project is over.

Both. According to your needs, we could deploy our team to your site or remotely.

Our team work on a dedicated building in our office, not shared office or coworking space. It would give some of you peace of mind knowing that we exist permanently.

You are not alone! Not all IT personnels are eloquent in their verbal language. In fact, most of whom we met were not. In a team environment where collaboration plays important role, this is a challenge. 

We are aware! Hence, not only we focus on equipping ourselves with technical skills but we would also assign project coordinator to liaise with you

For out-of-the-box software solutions, the cost components would consist of hardware, installation, implementation, and maintenance fee. Sometimes, training fee.

For extended / satellite IT Team, you would pay-as-you-use (PAYU) with minimum contract duration and based on specific skillset and team role.

For project basis with clear timeframe and specification, we would send a quotation to you after we understand your needs

We tailor our solutions for you through several preliminary steps. The first step is for us to listen. We ‘listen’ by conducting survey, interview, or literally listen/read about challenges you face. You could share it briefly to us by booking a timeslot in our FREE SESSION. Book now here.

Afterwhich, we would offer our most suitable service or solution for you. Once we kick-off, it is our part to deeper analyse, narrow down, and present our tailor-made solution, including risks that might occur and how to mitigate those. And it is your part to assign a person or group of people who would get fully involved and oversee daily progress of the project. When we have agreed on a solution, we shall scope it, freeze it, and translate it to actionable deliverables before implementation could take place.

During implementation, other needs might be realized. It is not too late. We can always consider to include it immediately to current implementation or push it for next phase. Appointed party from your side would also make sure that we could conduct training for users and the system is used by all users.

After sucessful implementation, system maintenance would take place. If there is a next phase, we shall ‘listen’ again.

You are entitled to have a session with us, for free. The session will let you know more about our IT and other services.

Our existing client would know that we always take your complaints very seriously. As your extended / satellite IT Team, we work together with you in day-to-day basis.  If there are issues, please immediately raise it to us for any replacement without compromising on our deliverables.

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